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Pitney Bowes Applications
Pitney Bowes is the world's leading provider of integrated mail and document management systems, services and solutions. With an annual turnover of US$6.3 billion, they help organisations of all sizes efficiently and effectively manage their mission-critical mail and document flow in physical, digital and hybrid formats.

Meeting Global Demands
Since 2007, Brilliant have been responsible for the graphic user interface design, code development and integration of the SPRK Content Management System, for a range of online applications and facilities for Pitney Bowes.

Such projects include the Envelope Messaging design system. This B2B application provides all postage meter customers a means of creating a bespoke graphic and/or message which is printed along-side their envelope postage mark. The system has since been rolled out to 11 European countries, US and Canada. Key to the systems success is the Envelope Messaging Designer tool component — a carefully crafted application that allows Pitney Bowes customers to easily create their design.

The SPRK CMS Platform, enables country specific configuration in accordance with postal rules and regulations, with the ability to easily localise the language content.

Brilliant are a 'trusted partner' service provider and have been an integral member of the Pitney Bowes Web Operations team, bringing outside vendor influence and expertise to the company. Additionally, Brilliant provide both technical support and consultancy support.
Brilliant assure Pitney Bowes of a quality website user experience for their customers, together with quality Graphic User Interface Design and code development. Ongoing Website Analysis, Website Maintenance and Technical Support for all of Brilliant's properties, ensures operational confidence within their existing online retail, internal services, sales, customer support and online business to business services and solutions.

In nearly all cases, Brilliant provides project strategy and management, software development and implementation through to deployment planning and ongoing technical support. All of which is carried out in-house and co-ordinated with Pitney Bowes' own web operations, creative and marketing teams.

Brilliant also provides an online marketing support role too, including a wide range of creative, strategic and functional components. These are often integrated with much larger ongoing marketing programmes.

Delivery
__Online Application design and development
__Website Design and Development
__Mobile Applications
__Creative User Interface Design (GUI)
__Responsive Design
__User Journey Testing
__Special User Group testing
__A/B Testing
__Technical Support and Scheduled Maintenance
__Creative Marketing and Design
Experience
We are delighted with Brilliant's work and support for Global Web Operations, they excel in user interface development and the multilingual localisation that follows. Brilliant clearly understand our requirements and our technologies with minimal fuss and on-time delivery.

Helen McCready
Director, Global Web Operations & PMO —
Digital Marketing & eCommerce
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