Your website is critical to your business
Your website has a core purpose; to generates leads, acquire new customers and revenue. It's a channel through which customers, suppliers, potential new staff and partners will find your business and engage. Your website is fundamental to the success of your business and you will wish for peace of mind, that it will be available for your audience 24 hours a day and 7 days a week, without interruption.
All websites are vulnerable
Your website is a software application and like all software, it will need regular updating to remain secure and take advantage of technology advances. The unfortunate truth is that all software is vulnerable, including the software that powers your website. It's not just the largest websites that are targeted, smaller websites are vulnerable too and can sometimes attract malicious activity (hacking) and various other nuisance interventions, every day. Brilliant provide a rapid response to unexpected issues.
Websites age in dog years!
All too quickly, the web evolves. With no obligation, Brilliant will regularly identify 'value added' website features and new opportunities for your website, benefitting your existing and potential customers. We can highlight new advances and integrations that enhance your customers experience and website efficiency ... before your competitors do!
"Shall I do it myself?"
Keeping your website up to date, backed up, secure and consistently bringing in new business and leads can be a time consuming and sometimes tedious process. Managing your website by yourself will inevitably distract you from your core business focus. Web technology and techniques continue to evolve at an ever increasing rate and it's a full-time effort to keep abreast of all the trends and developments. Brilliant provides its customers the reassurance of comprehensive maintenance service.
Brilliant Website Maintenance and Technical Support
Dedicated support for your Brilliant Website
- Peace of mind that your website software is up to date.
Regular performance checks
- Ensures your website to keeps running fast and smoothly.
Constant security monitoring
- Ensuring the best possible guard from malicious attacks and your website is always available for your customers.
Secure backup restoration
- Brilliant can restore your website to a previous instance, should anything go wrong. Applies when Brilliant are providing Website Hosting Services.
Help and guidance with your website
- Telephone or email support, when you need it.
A responsive service
- We listen and take time to understand your technical requirements also. For example; building a bespoke website page, setting up an online store, booking and membership features etc. and can provide immediate proposals and cost estimates.
Proactive support (premium only)
- Regular servicing. We take time to know your business and provide ideas and solutions to further improve your business's on-line visibility.
Emergency issue resolution service available (premium only)
- Standby Technical Support outside normal office hours is also available (via a separately extended agreement).