Business Continuity
We know your organisation depends on our ability to provide a reliable, uninterrupted service. Considering the Coronavirus pandemic (COVID-19) developments in 2019, 2020 and 2021, we would like to reassure our clients and provide an overview of the measures that we were taking to ensure service continuity.
Brilliant has already made investments in technology infrastructure, communications, working practices and our business continuity planning. We have ensured that we can operate all our systems and processes remotely and independently, if required, with no interruption to normal service levels. We have rigorously tested the agility of our business to ensure we can provide 'business as usual' services.
In early 2020, Brilliant assessed the COVID-19 restrictions as low-risk to the organisation and its business operations, as we followed current UK Government Guidelines. We remained open for business and committed to supporting our clients and their respective organisation. We will continue to assess potential threats and provide ongoing updates.
Copied opposite/below is our former Coronavirus statement (last revised 6th October 2021), which we continued to update while the pandemic remained influential to normal business operations.
If you have any questions, please
contact us.
Page last reviewed: 29th August 2023
Coronavirus Statement (2021)
Following the latest advice from the UK Government, our position is as follows:
We encourage our employees to return to the office but in a safe way. Our office is a safe environment within which to work. Comprehensive Coronavirus Risk Assessments are carried out incrementally and we continually re-assessed, with updated information provided to staff accordingly. We are ensuring our office is a safe and healthy place within which to work, with emphasis on social distancing and hygiene.
Our utmost priority has always been, and continues to be, the health and mental wellbeing of all Brilliant employees and we are mindful of the lateral effects lockdown and working from home has had on peoples health.
To-date, previous measures have ensured that employees have been able to continue to work and provide a continued service to our customers, in the usual way. We have always stressed to employees, that no employee should come to the office to work, if a) they are showing any symptoms of COVID-19, b) if they live with someone who is showing any symptoms of COVID-19, or c) if they have been told to self-isolate by the NHS Test & Trace service or the NHS COVID-19 App.
In the interests of clarity and awareness, all employees who have had their Covid vaccination have been kindly asked to clarify as soon as possible, so that all employees can make an informed decision about where it is most suitable for them to work.
The sudden loss of key staff could be by sickness or any other reason and is mitigated by having enough competent staff and external professional support to cover the lost resource. In some circumstances and as a small business, employees are often agile and competent enough to cover other roles. Action required to meet the sudden loss of key staff is provided by our appointed HR consultancy and is reviewed annually. We jointly consider the risk, probability, impact, priority and define the mitigation(s) in place and the resulting post-mitigation rating. This is reviewed annually, or after any significant impact/disaster.
Our review policy ensures that our own equipment suppliers, service dependencies and software vendors, do not impact on Brilliant's ability to supply website services to our customers. Should any supplier be significantly affected by COVID-19, we have the agility and flexibility to source products and services from multiple vetted suppliers and vendors. 
